Shipping Policy

Last Updated: 09/07/2026

At Decorhive, we work hard to make sure your order reaches you safely and on time. This shipping policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer shipping across India through reliable third-party courier and logistics partners.

Depending on your location and product availability, your order may be shipped using different courier services.

Available shipping methods may include:

• Standard Delivery

• Express Delivery, where available

• Cash on Delivery (COD), where available

• Prepaid Delivery

The available shipping options will be displayed during checkout or communicated to you when your order is placed.

2. Order Processing Time

Orders are generally processed within 7 working days after the order is successfully placed and payment is confirmed, where applicable.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been shipped, you will receive shipping and tracking information where tracking is available.

3. Delivery Timeframe

After dispatch, standard delivery generally takes approximately 7 working days, depending on your delivery location.

Estimated delivery time may vary based on:

• Your location and PIN code

• Courier availability

• Product availability

• Weather conditions

• Public holidays

• Transportation conditions

• Unexpected logistical delays

Remote and difficult-to-reach locations may require additional delivery time.

Please note that delivery timeframes are estimates and are not guaranteed unless specifically stated otherwise.

4. Shipping Charges

Shipping charges may vary depending on the product, delivery location, order value, shipping method, and other applicable factors.

Our standard shipping charge is approximately 60-100 RS per order, unless otherwise specified.

Any applicable shipping charges will be displayed at checkout or communicated before the order is confirmed.

From time to time, Decorhive may offer free shipping promotions or special delivery offers.

5. Tracking Information

Once your order has been dispatched, we may provide you with a tracking number or tracking link, depending on the courier service used.

You can use the tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after the order has been handed over to the courier.

If you have not received tracking information within a reasonable period after dispatch, please contact us at:

Email: decorhives.shop@gmail.com

6. Delivery Attempts

Our courier partner may make multiple attempts to deliver your order.

Please ensure that:

• Your delivery address is correct.

• Your phone number is active and reachable.

• Someone is available to receive the package when required.

If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the order, or repeated failed delivery attempts, the shipment may be returned to us.

Additional shipping or re-delivery charges may apply in certain situations.

7. Delivery Issues, Delays & Lost Packages

Although we work with reliable logistics partners, unexpected delays can sometimes occur.

Delays may result from:

• Severe weather

• Natural disasters

• Courier service disruptions

• Transportation delays

• Public holidays

• High order volumes

• Incorrect address or PIN code

• Government restrictions or regulatory requirements

• Other circumstances beyond our reasonable control

If your package is delayed, please check the tracking information first.

If the tracking information has not changed for an unusually long period or your package appears to be lost, contact us at decorhives.shop@gmail.com.

We will work with the courier partner to investigate the shipment and provide an appropriate resolution.

8. Damaged Packages

Please inspect your package when it is delivered.

If the package appears seriously damaged, please take photographs or video of the package before opening it, where possible.

If the product inside is damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide:

• Order number

• Photos of the package

• Photos of the product

• Video of the issue, if requested

• A brief description of the problem

Our team will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check your:

• Full name

• House/flat number

• Street/locality

• City

• State

• PIN code

• Contact number

Decorhive may not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

If an order is returned because of an incorrect address or failed delivery attempts, additional shipping charges may apply for re-shipping.

10. Cash on Delivery Orders

Cash on Delivery may be available for selected locations and products.

COD availability may depend on your PIN code, order value, product, courier availability, and other factors.

For COD orders, customers are expected to accept and pay for the order at the time of delivery.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD orders.

11. International Shipping

[International shipping is currently not available.]

If Decorhive begins offering international shipping in the future, the applicable shipping charges, delivery estimates, customs duties, taxes, and other charges will be displayed or communicated before the order is confirmed.

International customers may be responsible for customs duties, import taxes, local charges, and other fees imposed by the destination country, unless otherwise stated.

12. Shipping and Return Policy

Shipping does not automatically guarantee that a product is eligible for return.

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

13. Contact Us

If you have questions about your shipment or delivery, please contact us:

Store Name: Decorhive
Email: decorhives.shop@gmail.com
Location: Pune, Maharashtra, India
Customer Support: 09 AM - 06 PM

We appreciate your trust in Decorhive and are committed to providing a smooth and reliable delivery experience.